Timeframe

Our returns and exchange policy is valid for 7 days after you receive your purchase. Time flies in the pet cosmos!

Returns vs. Exchanges:

We don’t offer returns, but we’re all about exchanges. If you received a product and want to swap it, here’s the cosmic protocol:

• The item must be in its original packaging, free from stains, odors, or damage.
• Contact us via WhatsApp using this link within the 7-day window.
• Share the product name you want to exchange and choose the replacement.
• You won’t lose any value during the exchange, but the new product cannot be of lesser value. If it’s pricier, you’ll pay the difference upon receiving the exchange.
• You’re responsible for the delivery cost on the exchange.

Damaged or Defective Products:

If you received a damaged or defective product, notify us within 7 days. We’ll send you an exchange for the same item. In this scenario, we cover the delivery fees—no cosmic charge!

Gifts:

Unfortunately, gifts can’t be exchanged. Because they’re gifts duh!

Further Assistance:

Need more guidance or have questions about returns and exchanges? Contact us anytime. Our cosmic customer support team is ready to assist!

May your pet’s cosmic journey be filled with joy, wagging tails, and seamless exchanges! 🌟🐾