Last updated: July 2024

Welcome to PetGalaxy! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make purchases from our online store. By using our website, you agree to the terms described below.

Information We Collect

Personal Information:

• When you create an account, place an order, or contact us, we collect personal information such as your name, email address, phone number, and shipping address.
• We do not collect sensitive information (e.g., credit card details) directly on our website. Payment processing is handled securely by third-party payment gateways.

Cookies and Tracking:

• We use first-party and third-party cookies to enhance your browsing experience, analyze website traffic, and improve our services.
• Cookies allow us to remember your preferences, track user behavior, and provide personalized content.
• We use tools like Google Analytics, Facebook Pixel, and other plugins to collect aggregated data about website usage.

How We Use Your Information

Order Processing:

• We use your personal information to process orders, fulfill shipments, and provide customer support.
• Your shipping address is shared with our logistics partners for delivery purposes.

Marketing and Communication:

• We may send promotional emails, newsletters, or updates about our products and services.
• You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

Legal Compliance:

• We comply with Lebanese laws and regulations regarding data protection and privacy.
• We may disclose your information if required by law or to protect our rights, safety, or property.

Third-Party Services

Payment Gateways:

• When you make a purchase, your payment information is securely processed by our payment gateway providers (e.g., PayPal, Stripe).
• We do not store your credit card details on our servers.

Third-Party Plugins:

• Our website uses third-party plugins (e.g., Google Analytics, Facebook Pixel) for analytics and tracking.
• These plugins may collect data about your browsing behavior, but it is anonymized and aggregated.

Data Retention

Account Information:

• We retain your account information as long as you maintain an active account with us.
• You can request account deletion by contacting our customer support.

Order History:

• We keep records of your order history for accounting and customer service purposes.
• Customer records are retained indefinitely unless the customer requests removal.

Your Rights

Access and Correction:

• You can access, update, or correct your personal information by logging into your account.
• If you need assistance, contact our customer support.

Opt-Out:

• You can opt out of marketing communications by unsubscribing from our emails.
• You can disable cookies in your browser settings.

Security Measures

Data Security:

• We implement industry-standard security measures to protect your data.
• However, no method of transmission over the internet is 100% secure.

Changes to this Policy

Updates:

• We may update this Privacy Policy periodically.
• Check our website for the latest version.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@petgalaxylb.com.

Thank you for choosing PetGalaxy! 🐾