Last updated: July 2024

1. Introduction

Welcome to Pet Galaxy! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.

2. Definitions

• “Pet Galaxy”: Refers to our e-commerce pet store, accessible via https://petgalaxylb.com
• “We”, “Us”, “Our”, “PetGalaxy”, “petgalaxylb”, “petgalaxy sarl”, “petgalaxy s.a.r.l” all refer to Pet Galaxy s.a.r.l which is a registered company in Lebanon.
• “User”: Anyone who accesses or uses our website.
• “Products”: Refers to pet supplies, accessories, and related items available for purchase on our website.

3. Use of the Website

• You must be at least 18 years old to use our website.
• You agree not to use our website for any unlawful or prohibited purpose.
• Unauthorized use of this website may give rise to a claim for damages.

4. Product Information

• We strive to provide accurate product descriptions, prices, and availability. However, errors may occur, and we reserve the right to correct any inaccuracies.
• Product images are for illustrative purposes only and may not always reflect the exact item received.

5. Ordering and Payment

• Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
• Prices are in United States Dollars (USD) and include applicable taxes.
• Payment is processed securely through third-party payment gateways (if applicable)
• Orders are subject to availability and confirmation.

6. Shipping and Delivery

• We aim to deliver orders within 1 to 5 business days (see our Shipping & Delivery Policy for details).
• Shipping fees apply and vary based on location and order value.

7. Returns and Refunds

• Refer to our Returns & Exchange Policy for information on returns, exchanges, and refunds.
• Damaged or defective items will be replaced or refunded.

8. Intellectual Property

• All content on our website, including text, images, logos, and trademarks, is protected by intellectual property laws.
• You may not reproduce, distribute, or use our content without our explicit permission.

9. Privacy

• Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

10. Governing Law

• These terms are governed by Lebanese law.
• Any disputes shall be resolved through arbitration or Lebanese courts.

11. User Accounts

• You may create an account on our website to enhance your shopping experience.
• You are responsible for maintaining the confidentiality of your account credentials (username and password).
• Notify us immediately if you suspect unauthorized access to your account.

12. Prohibited Activities

While using Pet Galaxy, you agree not to:

• Violate any applicable laws or regulations.
• Infringe upon our intellectual property rights.
• Interfere with the website’s functionality or security.
• Misrepresent your identity or impersonate others.
• Engage in fraudulent or harmful activities.

13. Limitation of Liability

• Pet Galaxy is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
• We do our best to ensure accurate information, but we make no warranties regarding product descriptions, availability, or fitness for a particular purpose.

14. Indemnification

• You agree to indemnify and hold Pet Galaxy harmless from any claims, losses, or damages resulting from your use of our services or violation of these terms.

15. Modifications

• We reserve the right to modify or update these Terms & Conditions at any time.
• Changes will be effective upon posting on our website.
• It is your responsibility to review the terms periodically.

16. Severability

• If any part of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in effect.

17. Contact Us

If you have any questions or concerns about our Terms & Conditions, please contact us at support@petgalaxylb.com.